Why Paytm Postpaid Not Working? [How To Fix]

Paytm is India’s one of the best online digital payment-making platforms which both consumers and merchants widely use. It generally works by linking your Paytm account with bank account, and the amount is directly debited from your account when you do shopping or avail of any services. If the money is not available in your account, you will not be able to use it.

To avoid this situation and for the convenience of the customers. Paytm launched a Paytm postpaid account opening a credit limit for its loyal customers. With the help Paytm postpaid account, consumers can spend now and pay in the next month.

But some customers did face the issue of Paytm postpaid not working even though they had the limit available.

Why is Paytm Postpaid Not Working?

Based on the research, we have found some of the following reasons why Paytm postpaid not working.

The main reason for “Paytm Postpaid Not Working” is that your account expired and ABFL didn’t find your account creditworthy to renew the contract. Also, Paytm Postpaid not working on Merchant as well. This is because Paytm started charging merchants MDR for postpaid payments some time ago. So a lot of merchants have disabled the postpaid option.

  • On many online platforms, there was news that a lawyer filed a case against Paytm in Delhi High Court stating that Paytm was violating the online payment rules laid down by the central bank and till the issue was resolved Paytm postpaid accounts should be frozen.
  • There was also news that only the customers whose KYC is completed are allowed to access the Paytm postpaid account.
  • The consumers who haven’t paid their due amount, their Paytm postpaid accounts were kept on freeze.

But Paytm came out with a counter-narrative that the Paytm postpaid account was active and working finely. It has also been hinted that Paytm was planning to increase the credit limit for some of their loyal customers.

Paytm also clarified that if for some customers Paytm postpaid is not working, then they haven’t responded to KYC requests, and it was still pending to be filled. Once the customer completes the KYC procedure, the postpaid account will be reactivated.

Reasons Behind Paytm Postpaid Deactivated

  • Loan dues are pending
  • If you are not using Paytm Postpaid for a long time, then your account can be deactivated
  • KYC verification is pending
  • Outdated application

Paytm Postpaid Not Working Today

If your Paytm postpaid account is not working, then you have to check if there’s any amount pending from your side. If you find anything pending from your side, then clear it first. If this issue still not resolved, then confirm that your KYC verification is already done or not. Paytm has frozen and deactivated some Paytm postpaid accounts because of their pending dues and KYC conditions. If your issue is still not resolved, then the next step is to contact Paytm customer care support.

Paytm Postpaid Customer Care Number

AddressOne 97 Communications Ltd, One Skymark, Floor No. 6th to 22nd, Tower-D, Plot No. H-10B, Sector-98, Noida – 201304
Phone+91-120- 4770770
Customer Care0120-4456-456
Merchant Care0120-4440-440
Contact Querieshttps://paytm.com/care
Partners Querieshttps://paytm.com/partner-with-us
How can I use Paytm postpaid?

To use Paytm Postpaid, go to Profile, then click on Paytm Postpaid, then fill in your Aadhar and PAN details, and then, choose Paytm Postpaid as a payment mode.

Can we use Paytm postpaid for petrol?

Yes, you can use Paytm Postpaid for petrol, DTH recharge, in restaurants, grocery stores, etc.

Can we use Paytm postpaid on Amazon?

No, you can’t use Paytm Postpaid on Amazon because it doesn’t support Paytm as a payment option.

Why is Paytm postpaid not working from 1 December 2023?

The main reason for “Paytm Postpaid Not Working” is that your account expired and ABFL didn’t find your account creditworthy to renew the contract. Also, Paytm Postpaid not working on Merchant as well. This is because Paytm started charging merchants MDR for postpaid payments some time ago. So a lot of merchants have disabled the postpaid option.

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