Samsung TV Plus Not Working? [How To Fix]


If your Samsung TV Plus not working the issue might be caused due to outdated firmware of the TV or corrupted network settings. This problem comes when you try to watch a Samsung TV Plus channel and a black screen can be seen or the channel is not shown.

Methods To Solve The “Samsung TV Plus Not Working” Issue

The first thing you need to do when you face the problem of Samsung TV Plus not working is to check if your network is working properly or try another network with your TV. If your TV still does not get fixed, then you can try the fixes given below. If any network protection application is being used by you like pi-hole, then try whitelisting the Samsung TV Plus addresses in the application for solving the problem.

1. Power Cycle The Samsung TV

You may face the problem of Samsung TV Plus not working due to some temporary malfunction and this can be possibly solved by power cycling your Samsung TV. For power cycling, your Samsung TV, follow the below-given steps.

  • Unplug your Samsung TV from the source after powering it off.
  • Plug back your Samsung TV into the power source after waiting for 5 minutes.
  • Now power on your TV and check if the issue is solved.
  • If you’re still facing the issue, open a Samsung TV Plus channel on your TV even if it is blank, press and hold the power button on your TV’s remote.
  • Release the power button present on your Samsung TV’s remote when your TV restarts and the Samsung logo appears on your TV screen. Now, check if the issue has been resolved.

2. Clear The TV cache

The problem of your Samsung TV Plus not working may be caused due to corrupt cache. Cleaning your TV’s cache might solve the problem. Follow the below-given steps to clean your Samsung TV’s cache.

  • Open Device Manager after launching the settings of your Samsung TV.
  • Now tapping on the relevant buttons, clear the cache of the TV, free up storage and perform a memory boost.
Clear Samsung TV Cache
  • Check if the problem has been solved after clearing the cache.

3. Use Google DNS

If your ISP’s DNS does not resolve your Samsung TV Plus server addresses, then you’ll face the “Samsung TV Plus not working” problem. Try configuring your TV to use the Google DNS in order to solve the problem. You can do this by following the below-given steps.

  • Select Support after launching settings on your Samsung TV.
  • Select the option of IP Settings after selecting network status.
  • Go to DNS settings and then choose the option of Enter manually.
  • Enter the following.
8.8.8.8
Enter DNS
  • Now, switch off your Samsung TV after applying the changes.
  • Power on after waiting for 5 minutes and then check if your TV is working fine.
  • If you still face the problem then try reverting the DNS to Obtain Automatically to resolve the issue.

4. Update Samsung TV Firmware

Another probable reason for your Samsung TV Plus not working can be the outdated Firmware as it can create incompatibility with other devices or modules. You can try updating the firmware of your Samsung TV in order to resolve the problem. Follow the below-given steps to update your firmware.

  • Select Support after launching the settings of your Samsung TV.
  • Open Software Update and select Update now on the right pane.
Update Samsung Tv Software
  • Download and install if updates are available.
  • Once all the updates are installed, check your Samsung TV Plus after rebooting your TV. Try updating using an ethernet cable if the updates fail with WiFi.

5. Perform A Smart Hub Connection Test

The problem of Samsung TV Plus not working may also be caused if it fails to create the connection to its servers. Try performing a Smart Hub Connection Test to solve the problem as it re-establishes the connection. Follow the below-given steps to do so.

  • Go to the Support tab after launching the settings of your Samsung TV.
  • Choose Smart Hub Connection Test after opening Self Diagnosis option.
Start Smart Hub Connection Test

6. Disable IPv6

Try disabling IPv6 in the settings of your TV in order to solve the issue. Given below are the steps by which you can do it.

  • Open General after launching the settings of your Samsung TV.
  • Open Expert settings after selecting the option of the Network.
  • Now, disable the IPv6 protocol and check if your TV is working fine.
Disable IPv6

7. Edit Date And Time Settings

Sometimes the problem of Samsung TV Plus not working may be caused if your TV’s date and time settings are not accurately set. Fixing the date/time settings of the Samsung TV might solve the issue. Follow the below-given steps to set the date and time of your TV.

  • Go to the General tab after launching settings on your Samsung TV.
  • Select the time after opening the system manager.
  • Go to the clock and then set the clock mode to the manual option.
  • After setting the clock, set the correct time and date on your TV.
  • Now, check if your Samsung TV Plus is working properly.
  • If the problem still persists then select language after opening the System manager of your TV.
  • Select the language you are comfortable in. (Reselect if already selected)
  • Now, revert the Clock Mode to Automatic and check again if the problem is gone.

8. Reset Network Settings

Trying resetting the network settings may solve the problem. In order to reset the network settings follow the below-given steps.

  • Go to the General tab after launching the settings of your Samsung TV
  • Go to Network and tap on Reset network.
Reset Samsung TV Network Settings
  • Wait till the reset is complete after confirming to reset the network.
  • Lastly, connect your TV to a network and then check if the problem is resolved.

Use a wired network if the problem still persists.

9. Reset Samsung Smart Hub

This issue may be caused because of the corrupt installation of the Samsung Smart Hub. This lets you sideload third-party apps to your TV. Back up essential TV info and try resetting the Samsung smart hub to solve the problem. Follow the below-given steps to do it.

  • Go to the Support tab after launching the settings of your Samsung TV.
  • Choose Self Diagnosis after opening device care.
  • Choose Reset smart hub and enter your device’s PIN if asked.
Reset Smart Hub
  • Set it up after the reset process is complete and check if the problem is solved.

10. Perform Factory Reset

The problem of Samsung TV Plus not working may be encountered by you because of corrupt firmware. Try to reset Samsung TV to the factory defaults in order to resolve this problem. Also, make sure to back up the essential data of your TV before you do so.

  • Go to the Support tab after launching the settings of your Samsung TV.
  • Choose Reset after opening Self Diagnosis. If the Self Diagnosis tab lacks the option of reset, look for it in the General tab.
Reset Samsung TV
  • Set up your TV after confirming the reset and then check if your TV is working properly now.

Try setting the Aerial Type to Terrestrial (present on the right of the channel list) if the problem still persists.

Is Samsung TV Plus free?

Yes, Samsung TV Plus is free.

Is Samsung TV Plus still available?

Yes, Samsung TV Plus is available.

Are Samsung TV Plus channels free?

Yes, Samsung TV Plus channels are free.

By Fixing Port Staff

At Fixing Port, we serve the latest tech news and help our audience with the guides to fix all the errors that they are facing in their tech-life.

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