Why Shaadi.com is Not Working? [Fixed]

Why Shaadi.com is not working

Shaadi.com is a matrimonial platform in India that’s quite popular for finding a partner. Users can access it from the website or the mobile app. However, sometimes it can run into technical issues, which leaves the users wondering “Why Shaadi.com is not working?” It can be quite frustrating when your plans for finding your future partner are hindered by a technical glitch. However, it’s not a difficult issue to solve.

Fixes for Why Shaadi.com is Not Working

There could be several reasons why you could be having trouble accessing the platform, from server outages to a bad Internet connection. Below, we’ll discuss how you can get the platform up and running again, no matter where you’re having trouble.

1. Check the Site’s Status

Before you go on a troubleshooting spree to figure out why is shaadi.com not working, check out the status of the platform to rule out the possibility of an outage. Try a website like isitdownrightnow.com which regularly keeps track of any system wide outages for the platform.

If the problem is at their end, well, you saved yourself a lot of trouble. Now, sit back and wait till they fix it. Otherwise, go on to the other fixes in this guide to resolve the issue.

2. Check Your Internet Connection

Whether you’re accessing Shaadi.com from a browser or the mobile app, you need a working Internet connection for the site to work properly. Go to other websites and check your Internet connection. If the problem is with your network, try switching to mobile network from Wi-Fi, or vice versa. You an also try restarting your router if the problem is with your Wi-Fi.

3. Having Trouble with Shaadi.com on the Browser?

If you were trying to access the Shaadi.com website from a browser and were having trouble like some features are not working or it’s not loading fresh content, follow these troubleshooting measures:

Accept the Cookies

The website makes use of cookies to provide you with its services. If you have disabled cookies on your browser or haven’t accepted cookies for Shaadi.com, it could be the reason behind your woes.

Clear the Cache

If the website is not loading the content properly or showing you old results, the problem could be your browser’s cache. You can clear the cache from your browser’s settings to solve this problem.

1. On the Chrome browser, open Settings. Then, navigate to Privacy and security from the menu on the left and click Clear Browsing Data from the right pane.

Go to Clear Browsing data - Chrome

2. From the Clear browsing data window, select only the Cached images and file option and click on Clear data.

Clear cache - Chrome

Now, go to Shaadi.com and see if the website is working properly now.

Clear the Cookies

While cookies are important for some features and functionalities of the website to work properly, they can also cause problems if a cookie file gets corrupted. In this case, clearing the cookies will give you a fresh start and hopefully resolve the issue with Shaadi.com. Cookies for a particular website can be deleted from your browser’s settings, and we’ll be showing the process for the Chrome browser.

1. Go to Settings in the Chrome browser. Then, navigate to Privacy and security > Third-party cookies.

Go to third party cookies -Chrome

2. Next, click the See all site data and permissions option.

See all site data and permissions - Chrome

3. Find Shaadi.com from the list and click the Delete icon to delete the cookies for the website.

Delete shaadi.com cookies - chrome

Now, re-visit the website, log in again (deleting the cookies will log you out), accept the cookies if you have to and see if the problem is gone.

Update your Browser

Make sure that you’re using the latest version of the browser as an outdated version can cause compatibilty issues sometimes as websites start using new technologies.

3. Having Trouble with the Shaadi.com App?

Using the Shaadi.com mobile app is a popular way for accessing the platform. If the app is not working on your mobile, try the troubleshooting methods listed below.

Force-Close the App

The first and foremost thing you should do in cases of an app freezing, crashing, or otherwise presenting issues is to force-close the app completely and reopen it. Access the app-switcher on your device and close Shaadi.com. Then, re-open the app and see if the issue was resolved.

Restart your Phone

This is often one of the first fixes you should try whenever you face issues with an app on your mobile phone. Restarting your phone can clear out cache and solve small glitches that can cause mayhem on your device.

Update the App

Always keep your app updated to the latest version as they often have fixes for any known bugs. It could be a bug that’s causing issues with the app and the latest update from the developers could have fixed it.

Clear App Data and Cache

Apps store cache files on your phone, too, and they can sometimes become corrupted, leading to a whole host of problems.

1. For Android users, clearing the app cache is a fairly straightforward process. Open the Settings app and go to Apps.

Go to Apps - Android settings

2. Find Shaadi.com from the list of app and tap on it. Then, tap on Clear cache at the bottom.

Clear Cache - Android

For iOS users, there’s no straight way to clear an app’s cache. However, you can try offloading it and see if that makes a difference. Otherwise, the next fix is the only thing you can try.

1. On your iPhone, navigate to Settings > General.

Go to General - iphone settings

2. Then, go to iPhone Storage.

Tap iPhone storage - Settings

3. Tap on Shaadi.com from the list of apps.

Open shaadi.com from Storage settings - iPhone

4. Next, tap on Offload App.

Offload Shaadi.com - iPhone

Delete and Reinstall the App

If none of the above fixes helped, your only option now is to delete the app from your phone and reinstall it from the App Store/ Play Store. Deleting the app will delete all files associated with it and help you get a fresh start.

4. Contact Customer Care

If none of the above methods helped fix your issue, write to the Customer Relations team for Shaadi.com. Explain your issue to them in detail and they can help you fix it.


Why Can’t I Login to Shaadi.com?

If you’re having trouble accessing your account on Shaadi.com, make sure that you are using the correct login details.

Why is my profile inactive?

If you haven’t logged in to Shaadi.com in a long time (more than 180 days), your profile may have been deactivated. Contact customer care in this case.

Sometimes, the app also takes profiles offline for random validation. In this case, you’ll see that the platform is asking you to provide an ID Proof. Validate the details requested by the app and your profile will be reactivated.

Final Thoughts

If you’re experiencing technical issues that are preventing you from accessing the platform, you no longer need to wonder why shaadi.com is not working. With the above methods, you can easily get the website/ app working again and be on your way to find a partner.