According to the reports, Sony is pulling Cyberpunk 2077 back from PlayStation Store, and to all the buyers, it’s offering refunds as compensation. If you want your rebate for Cyberpunk 2077, go to Sony’s official website and login into your PlayStation account. After login, submit a request to initiate the refund process.
On Thursday evening, Sony asked, “if users face issues during the refund request, visit the site after some time and try again later.
Cyberpunk is already removed from PlayStation Store; for some Verge staffers on their PS5s. If you search for “Cyberpunk 2077” on the web version, it won’t show the game name. You may find the name of the game on the online listing links on older versions but only with the wish list option.
Sony is pulling Cyberpunk 2077 – Here’s Why?
Players say that after the launch of Cyberpunk 2077, they have faced issues while playing and found bugs within one week of the release. However, the game looks and performs exceptionally well in backward compatibility mode on PS5 but crashes while playing with several visual glitch issues. Eurogamer reported that on PS4, the performance of the game is the worst. There is low framerate and texture pop-in while playing.
How to Submit Request for Refund?
After hearing through Cyberpunk 2077 developer CD Projekt RED – that people are unsatisfied with their purchase on the PS4 or Xbox, one should request a refund from the company. Even with Sony’s assertive refund policy, users who bought the PlayStation store’s digital versions won’t get the rebates. (Users who purchased the Xbox one version of the game have received better luck with the Microsoft refund policy.)
CD Projekt Red has posted a note to disclose the Sony decision on their investor’s website.
As per PDF:
It’s time to unveil Sony’s decision after discussing SIE (Sony Interactive Entertainment) regarding the refund policy for those who had bought the Cyberpunk 2077 using PlayStation Store. The copies of the purchased game from the PlayStation Store will be available digitally for the respective buyers. Players can still buy the physical version of Cyberpunk 2077 in retail and from mail-order stores. All the game copies, whether digital or physical, will receive customer support and updates from the company.
It’s not confirmed yet when Sony will return Cyberpunk 2077 to the PlayStation Store. The company says that the game will be unavailable in digital format “until next update”.
Besides this, it’s not confirmed that Microsoft will pull the game from its digital storefront; or offer full refunds to the buyers. Also, there is no response from the side of Microsoft regarding refunds.
CD Projekt Red is planning to release the applications to improve Cyberpunk 2077. Even the company has released a post-launch update, and as per December updates, there will be the next update coming in the next seven days. Most of the significant updates will come in January and February. The company said that all issues will be resolved after the major updates.